Frequently asked questions

Owning an e-bike means a high cost upfront, and you're responsible for arranging — and paying for — all your own repairs.

With PLUTO we remove the hassle. If your e-bike is stolen we can replace it within 48 hours so you're never without your ride (terms and conditions apply). Plus our PLUTO Happiness team means you're never left waiting for a response.

PLUTO is a flexible e-bike subscription. For a fixed weekly or monthly fee you get your e-bike, theft cover, servicing and rider support via chat, email and phone.

Absolutely! We host test rides at our facility in Reading (Berkshire). Just send us your details and we'll book you into our calendar.

Commuters (under 700 miles a month): photo ID (driving licence, passport, BRP etc.) and proof of current address (utility bill, rental agreement etc.).

Delivery riders: photo ID and proof of address (last 3 months' bank statement, utility bill, rental agreement etc.).

Your documents are only used for verification and are never shared with any outside party.

Both models are 100% UK road legal, with the same BAFANG motor, hydraulic brakes, servicing and support. We allocate a Step-through or a Crossbar based on availability at the time your bike is prepared, so we can't guarantee a specific model.

Your PLUTO e-bike comes with a gold-standard lock, lights, mudguards and a comfortable saddle. Delivery bikes also include a large phone holder. Need something extra? Our team can usually accommodate it.

We try our best to allocate a new e-bike with almost no miles. Due to heavy demand many bikes are on the road constantly — when they come back we service them and replace parts, so every bike we deliver is in perfect condition.

Absolutely! We sell discounted essentials like lights, helmets and phone mounts at sign-up (yours to keep). Want something specific? Drop us a line and an expert will recommend options.

It depends on your plan: the delivery plan has a 2-month minimum, commuter Basic is 3 months and Eco is 5 months. After the minimum, a 15-day notice period applies. Cancel from your account or email support@plutoebike.com and we'll arrange collection.

Delivery riders: one simple plan: £35/week for the first 2 months, then £29/week. Commuters: Eco £75/month, dropping to £59/month from month 6; Basic £85/month. A one-time £24.90 joining fee applies. Servicing, lock and theft cover are included in every plan.

No — there's £0 deposit on every bike, for delivery riders and commuters alike. You only pay your first plan payment and the one-time £24.90 joining fee.

No. This isn't a loan — we simply verify your identity and address. That's why riders who can't get e-bike finance choose PLUTO.

Once your plan is confirmed and you're verified, we get your fully serviced e-bike ready for delivery. Tell us your postcode in the plan finder and we'll confirm options for your area.

After your minimum term, give 15 days' notice from your account or by email and we'll arrange a collection at a time that suits you.

Yes. Your plan includes a free service every 60 days (every 90 days on some commuter plans), plus regular check-in calls from our team.

Contact our Happiness team via chat, email or phone and we'll get you rolling again as quickly as possible.

Your bike has anti-theft technology and a gold-standard lock. If it's stolen, we can replace it within 48 hours so you're never without your ride (terms and conditions apply).